Refund policy

Refund Policy

We want you to be happy with your order. If you are not satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused
• Unopened
• In the same condition that you received it
• In its original packaging

To start a return, please contact us at [your email address] with your order number and reason for the return.

If your return is approved, we will provide instructions on where to send your item. Items sent back without first requesting a return may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. Contact us right away if the item is damaged, defective, or if you received the wrong item. We will review the issue and work to make it right.

Non-Returnable Items

For health and hygiene reasons, opened or used sunscreen and personal care items cannot be returned.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders can only be canceled before they are processed for shipping. Once an order has been processed, it may no longer be cancelable.

Contact

For return questions, contact us at support@trypicksy.com